Privacy Policy

Last Updated: January 2026

This Privacy Policy describes how dkh88 handles the personal information you provide when you use our website and services. Please read it carefully before creating an account or making use of any features on the dkh88 platform.

1. Introduction

dkh88 ("we", "us", or "our") operates the website https://dkh88.club and is committed to protecting the privacy of all users who access our online gaming platform. This Privacy Policy explains how we collect, process, store, and safeguard your personal information in accordance with applicable data protection standards.

By accessing or using any part of the dkh88 platform — including browsing, registering an account, making deposits or withdrawals via bKash, Nagad, Rocket, or Upay, placing bets, or contacting our support team — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of this platform immediately.

2. Information We Collect

We collect several categories of information to operate the dkh88 platform effectively and lawfully. The types of information gathered depend on how you interact with our services.

Account and Registration Data

• Full name, username, and date of birth (to verify you are 21 years of age or older)
• Email address, mobile number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna)
• Government-issued identification documents for KYC (Know Your Customer) verification purposes
• Account preferences, communication preferences, and responsible gaming settings

Financial and Transaction Data

• Deposit and withdrawal transaction records, including payment method identifiers for bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank
• Betting history, wagering activity, bonus redemptions, and free spin usage
• Currency amounts transacted in Bangladeshi Taka (BDT), including any promotional credits applied to your account

Technical and Usage Data

• IP address, browser type, operating system, device model, and screen resolution
• Pages visited, session duration, click patterns, and game interactions on the dkh88 platform
• Cookies, local storage data, and similar tracking technologies (see Section 7 for details)

3. How We Use Your Information

dkh88 processes your personal information only for specific, legitimate purposes directly related to the operation of our platform and the delivery of our services to players across Bangladesh.

• To create and manage your dkh88 account, verify your identity through KYC procedures, and process your deposits and withdrawals
• To deliver, maintain, and improve the gaming experience across cricket betting, live casino, slots, and crash game products
• To communicate with you about your account, respond to support queries, and send service notifications
• To send promotional offers, bonus notifications, and marketing communications where you have provided your consent
• To detect, prevent, and investigate fraudulent activity, money laundering, or any misuse of our platform
• To comply with applicable legal obligations, regulatory requirements, and responsible gaming mandates

4. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity — processing required to fulfil the account registration contract and deliver gaming services you have requested
• Legitimate interests — to secure the platform, improve service quality, prevent fraud, and conduct analytics that benefit all users
• Consent — for marketing communications and non-essential cookies, where you have explicitly opted in
• Legal obligation — to comply with anti-money laundering laws, KYC requirements, age verification standards, and any lawful request from competent authorities

5. Sharing Your Information

dkh88 does not sell, trade, or rent your personal information to any third party. We may, however, share data with carefully selected partners and service providers strictly for the purposes described below.

Payment and Technology Partners

We work with trusted payment processors to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks. We share only the minimum transactional data necessary to complete each financial operation securely. These partners operate under strict confidentiality and data security obligations.

Game Content Providers

Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe may receive anonymised or aggregated usage data to improve game performance and fairness. No personally identifiable information is shared with game providers beyond what is technically necessary to run the games.

Legal and Regulatory Disclosure

We may disclose your personal information when required by law, court order, or other governmental or law enforcement authority. We will only provide information to the extent strictly required and will take reasonable steps to notify you unless prohibited from doing so.

6. Payment Data and Financial Information

All financial transactions on dkh88 are processed through encrypted channels. We do not store complete card numbers, mobile banking PINs, or full banking credentials on our servers. Payment details entered for bKash, Nagad, or Rocket transactions are tokenized and handled by our certified payment partners in accordance with applicable security standards.

Transaction history records are retained as part of your account data to support responsible gaming monitoring, dispute resolution, and anti-fraud compliance. You may view your full transaction history at any time by accessing your account settings.

7. Cookies and Tracking Technologies

dkh88 uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse how the platform is used. The types of cookies we deploy are described below.

Essential Cookies

These cookies are strictly necessary for the platform to function. They include session management, authentication tokens, and security cookies that keep your account secure while you are logged in. Essential cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

With your consent, we use analytics cookies to understand user behaviour, measure page performance, and identify areas of improvement. This data is aggregated and anonymised wherever possible. You may opt out of analytics cookies through your browser settings.

Preference Cookies

These cookies remember your settings, such as language preference, display options, and responsible gaming limits, so you do not need to re-enter them on every visit. You may clear preference cookies at any time through your browser without losing your core account data.

8. Data Retention

We retain your personal information for as long as your dkh88 account remains active and for a reasonable period thereafter as required by applicable law and regulatory obligations. Account data, including transaction records and KYC documentation, is typically retained for a minimum of five years following account closure to comply with anti-money laundering and financial record-keeping requirements.

Marketing data and analytics cookies are retained for shorter periods based on their purpose and your consent settings. Where you withdraw consent for marketing communications, we will remove your contact details from marketing lists within a reasonable timeframe, although core account records must still be retained for legal compliance.

9. Security of Your Information

dkh88 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication requirements for platform administrator accounts.

While we take every reasonable precaution, no method of data transmission or storage is completely infallible. In the unlikely event of a security incident affecting your personal data, we will notify you promptly and take all necessary remediation steps in accordance with our incident response procedures.

10. Your Rights

As a dkh88 user, you have the following rights in relation to the personal information we hold about you. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy.

• Right to access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — you may ask us to correct any inaccurate or incomplete personal data we hold
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to restrict processing — you may ask us to pause processing of your data in certain circumstances, such as while you contest its accuracy
• Right to data portability — you may request your personal data in a structured, commonly used, machine-readable format to transfer to another service
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all valid requests within 30 days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

11. Children's Privacy

dkh88 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal information from any person under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

12. Third-Party Links

The dkh88 platform may occasionally reference or display information about third-party services such as payment providers or game studios. We are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policy of any external service you choose to engage with separately from dkh88.

13. Changes to This Policy

dkh88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their account email address.

Your continued use of the dkh88 platform after any such changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dkh88 handles your personal information, our support team is available around the clock to assist you.

You can reach us at: [email protected] — please include your registered username and a brief description of your request so we can assist you as efficiently as possible.